Video Conferencing Technical Support Engineer

Sydney (Sydney)

Posted:02 Mar 2018

Saville Audio Visual is a UK specialist provider of AV technology, employing over 250 people in a number of locations throughout the UK. We are always looking for great people to join our team.

Saville AV prides itself on being a professional yet friendly company. As well as being highly client focused, we also recognise that our success is built on the work of our fantastic team members. 

We have an exciting opportunity for a video conferencing technical support engineer working for global online retailer eBay, based at their offices in Sydney, Australia.

Working as the first line of technical support, your key role will be the maintenance and support of the clients Polycom VC Infrastructure and the main duties will encompass:

  • Assisting the in-house Media Services Infrastructure team  
  • Conducting day to day maintenance on the infrastructure
  • Carrying out required upgrades to software or firmware
  • Alterations in configurations
  • Supporting after hour changes as needed
  • Coordinating and resolving issues with vendors
  • Responding to ad hoc requests from senior management

The role is based on an on-going contract and the successful candidate will have a thorough understanding of video network topology and video conferencing technology. Candidates will need to be customer focused and ready to respond to varying needs which may involve out of hours’ work and the ability to work under pressure. A Polycom certification would be an advantage and the position will be administered from our Service Headquarters in the UK.

If you are interested in this position please contact:

HR
E: careers@saville-av.com

or fill in the form below.