Video Conferencing Technical Support Technician

Germany (Berlin)

Posted:12 Feb 2018

We are a market leader in the presentation technology and data display sectors, and a specialist supplier of audio visual, multimedia, video production and digital technology with 250 full time industry specialists located across multiple locations in the UK.

Already a major player within the industry, we have recently undergone a management buyout and under new leadership we have ambitious growth plans which include continued expansion of service offerings, together with a firm commitment to ongoing investment in our people, equipment and industry partnerships.

We are now entering an exciting new chapter in our brand evolution and have an immediate opening for an exceptional Video Conference Technical Support professional. The role will be based in Germany and initially on a one year contract.

The key responsibility of this position is to provide audio visual conferencing and multimedia support. Candidates must have the ability to communicate knowledgably, provide exceptional customer service and will understand the various technologies in the video conferencing field. In addition, you must possess technical knowledge related to design and development of video conferencing applications.

Your responsibilities:

  • 1st response VC phone support
  • Remote VC connections, connecting VC rooms per requests and assisting with meeting launches
  • Providing on-site AV maintenance, troubleshooting and VC system repair
  • Responding and managing incoming meeting support requests and Outlook invites
  • Keep track of all conference room issues through a ticketing system
  • Monitor VC infrastructure including VC endpoints
  • Coordinating with vendors to provide service and maintenance on conference rooms
  • Conducting daily room checks to ensure all systems are working, minimizing users from experiencing any issues
  • Tending to AV/VC requests and conference room issues via email, phone, ticketing, as well as onsite.

You will have:

  • At least 5+ years AV experience
  • The ability to think strategically with strong problem-solving skills 

Physical and social conditions of this role:

  • Working away from home, internationally
  • Working to strict timelines

If you are interested in this position please contact:

HR
E: careers@saville-av.com

or fill in the form below.