Yorkshire Water
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New technology for incident response at Yorkshire Water

Yorkshire Water is an award-winning water supply and treatment utility company servicing most of Yorkshire plus parts of Lincolnshire and Derbyshire.

At its headquarters in Bradford, the company engaged Saville Audio Visual to provide a new technology solution to help the company to deliver superior incident support, ensuring the provision of essential services during challenging circumstances.

With a full complement of cutting edge technology, the incident room is a key component in the successful management of all sorts of emergencies including flooding, burst pipes and pollution events. These essential services are aided by a new incident vehicle that can be deployed across the territory which is fitted with comprehensive video communication equipment that links back to the incident room.


To provide maximum, flexible display facilities, Saville designed a 4x3 videowall housed in a bespoke media wall cabinet curved around two walls. To ensure perfect fit and alignment, the videowall housing was subject to a meticulous offsite assembly and testing process before delivery and onsite installation.

Featuring a touch user interface control, the system incorporates twelve 47” screens and a matrix switcher, delivering video content from multiple sources. Sources include a video conferencing codec, wireless laptop screen sharing connectivity, multiple system PCs and auxiliary HDMI table connections, all connected via a 16x16 matrix processor.

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An interactive 86” touch display, also housed in the curved cabinet, is provided in addition to the videowall, allowing real time annotation of content that can be shared over the VC link.

The videowall configuration is managed via a master video processor, which provides a number of options, including content in full 16:9 aspect ratio on the 3x3 section of the wall, individual content on any screen or any number of windows in 16:9 format.


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Careful attention has been paid to the importance of the audio elements within the system, so the video sources have audio de-embedded from the native HDMI signal. These signals are then run to a digital DSP presentation mixer and the video conference audio is linked into a dedicated VC audio processor.

These processed audio sources are fed to a line amplifier powering four strategically placed ceiling speakers. The system is tailored to the room acoustics with a number of pre-set audio levels to match different applications and room usage scenarios.


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Automatic camera installed within the media wall

To provide the required high quality video sharing, the VC system outputs dual HDMI video to the central processor, enabling both incoming video and live content to be displayed simultaneously on the videowall. In addition, and to provide versatile connectivity, the system is fully featured for both multi-site and Skype for Business usage.

With numerous operational scenarios that involve capturing audio from participants located in different areas of the room, four specialist ceiling-mounted vertical array microphones are used, enabling consistent high quality audio pick-up with no feedback.

Speaking about the new facility, Steve Roper, Service Delivery Centre Manager said “It is essential that we are able to deal with incidents as swiftly and competently as possible and the new incident room with its state of the art technology will really help us achieve this. This new technology will provide us better site visibility, instant access to shared information and improved communication channels, resulting in increased response efficiency and ultimately customer satisfaction”.

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