Long term service support for University of Hertfordshire

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The University of Hertfordshire is well known for its modern and comprehensive facilities making it a leading academic campus with an inspiring 96.1 % employment rate for graduate students.

The University is constantly updating and upgrading with a vision for developing a twenty-first century campus offering a range of comprehensive facilities which include:

  • £10m Law Court building that has been voted the eighth most impressive law school building in the world
  • £50m state-of-the-art Science building
  • £250,000 auto-mobile simulator and four-post vehicle dynamic rig
  • In-house commercial flight simulators, where you can fly a variety of aircraft including those you design yourself!
  • £200,000 Smart Systems laboratory, fully equipped for designing solutions to modern-day technological challenges

For the last seven years, Saville Audio Visual have been proud to support the fantastic teaching and learning spaces at the University. With an extensive and diverse range of facilities on offer, the SavilleCARE team designed a bespoke proactive and reactive service schedule to ensure students and academics alike could
enjoy a seamless educational experience.

During the contract, Saville has provided over 245 preventative maintenance visits, an average of nearly 3 proactive service visits per month. Each visit is scheduled around the very busy university timetable and timed strategically to minimise disruption to teaching services. Things do occasionally go wrong with technology and Saville have carried out over 500 reactive service calls, sometimes to remedy a simple loose connection or address a more serious equipment hardware failure. SavilleCARE engineers attend site in line with the University’s agreed bespoke Service Level Agreement and resolve the problems quickly and efficiently.

“When we encounter a problem, we report this to the Saville helpdesk who immediately see if it’s an issue they can help with, sometimes it’s a simply user error, but if not the helpdesk usually advises of a work around to get us going until an engineer arrives. They always try to help get the facility back up and running as soon as possible” says Adam Harvey CTS, AV and Digital Media Development Manager at the University.

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